Provincial Hospital Gaur Announces Vacancy for Various Positions

 

Provincial Hospital Gaur Announces Vacancy for Various Positions:

Published on Gorkhapatra, 26 February 2024

Koshi Pradesh Lok Sewa Aayog Announces Vacancy for Ban Rakshak 2080

 

Koshi Pradesh Lok Sewa Aayog Announces Vacancy for Ban Rakshak 2080:

Published on Gorkhapatra, 26 February 2024

Vianet Communication Limited Vacancy for Support Team Lead

 

Support Team Lead

Number of Vacancy(ies): 1
Qualification: Bachelors in IT or Engineering
Experience: Experience of customer service roles will be advantageous.
Contract of Employment: Full-time
Job Location: Jawalakhel

Job Duties & Responsibilities:

• Mentor a team of 12 agents.
• Ensure that all customer inquiries and issues are logged and solved correctly and in a prompt and professional manner.
• Follow up task escalated by team and Supervisors
• Talk to the customer, when fellow team member needs immediate assistance.
• Act as a mentor and provide oversight, coaching, and training to technical support agents.
• Monitor call queues, agent’s queue time, and agent’s daily throughput.
• Conduct periodic knowledge sharing sessions to reduce errors to improve efficiency.
• Handle escalated issues by utilizing problem solving skills and communication skills to effectively resolve more than 95% of customer inquiries in a timely manner.
• Coach and train support personnel in processing inbound calls from customers while maintaining a high-level of customer satisfaction and exceeding department goals during peak call volumes.
• Resolve and provide guidance to agents for escalated technical issues
• Participate in team meetings for escalated issues to provide faster resolution
• Conduct team huddle on weekly basis
• Record and track team SLAs and workflows
• On-board new technical support team members
• Work to create any relevant support material for the team
• Review all technical support related processes and documentation for continuous improvement

Working Conditions:

• This role requires to work in a noisy and fast paced environment.

Application Deadline: 2024-02-29

To apply visit: vianet.com.np

Issara Institute Announces Vacancy for Operations Officer

 

Operations Officer

Job Title: Operations Officer
Duration: 1 year, extendable
Report to: Country Program Manager
Duty Station: Kathmandu, Nepal

BACKGROUND

Issara Institute is an independent non-profit organization based in Asia, South Asia and the United States tackling human trafficking and forced labor from the lens of business and human rights. The Institute was established in 2014 by a team of anti-trafficking experts coming out of the United Nations who created an alliance of private sector, civil society, and government partners committed to transformational, sustainable, worker-driven approaches to labor issues, especially those occurring in global supply chains. It is staffed by leading regional and international experts in labor rights, business and human rights, and research and technology.

We believe that, together, we can transform the lives of tens of millions of workers through worker voice, partnership, and innovation - that sustainable systems driving more ethical labor recruitment and working conditions are vital to the future of workers individually and collectively, to equity and fairness across supply chains, and to sustainable poverty alleviation efforts.

OVERVIEW

The Operations Officer will play a critical role in ensuring that the work of the Institute is cost-effective, efficient, and in adherence to donor and partner policies, procedures, and regulations. The ideal candidate will have a background of office administration, human resources and logistics, be detail-oriented and able to work within our multi-national team.

SCOPE OFWORK

Specific aspects of the scope of work of the Operations Officer include:

1. HUMAN RESOURCES

• Responsible for Issara staff recruitment, closely following Issara recruitment policies and approaches, and both directly conducting recruitment and documentation as well as supporting hiring managers to conduct recruitment for their teams.

• Responsible for staff and consultant human resources including organizing new team member orientation (in collaboration with the hiring manager), the timely management of visas and work permits for foreign staff, compliance with all social security and tax requirements by the government, ensuring that all staff and consultant contracts are updated, and management and tracking of staff benefits such as annual leave and sick leave.

• Support the staff performance planning process, and expand team building and staff development efforts.

2. ADMINISTRATION

• Ensure that all organizational policies, as documented in the organization’s operations / staff manual, are always up to date and compliant with donor requirements. This includes human resources, procurement, all other related policies, etc.

• Track government reporting, legal compliance, and tax requirements required in Nepal, and work with the country team and global operations team to ensure timely compliance with all requirements.

• Draft, review, and/or approve correspondence to government and non-government partners as needed, to support daily operations and partnerships.

• Assist with vendor selection and vendor relationships, ensuring good value for money. Contact with vendors to provide good service for Issara and other support as needed to the team. Be accountable for vendor relationships, and in developing policies and relationships to streamline Issara procurement.

• Provide logistics support to program activities, including travel bookings, arrangement of transportation, venue bookings, and other details.

• Responsible for office administration, including office maintenance, inventory tracking of equipment and supplies, and other needs.

• Provide other support as needed to field teams, including support in the field on occasion.

3. FINANCE

• Ensure clear documentation and approval processes for all Issara Nepal team expenses. Coordinate closely with the global operations team on finance tracking sheets to ensure all expenses follow Issara procedures, and are recorded, paid on time and documented.

REQUIRED SKILLS & EXPERTISE

We have a lean, dynamic, seasoned team that is committed to change, innovation, and impact. We are conscientious, we hold a high standard of care for our beneficiaries, and understand that we have to be able to work effectively with partners spanning the largest multinational corporations to the smallest grassroots CSOs. Our work ecosystem is multicultural, respectful, and energetic, whether we are working on tasks in teams, or working alone. We aim to ensure that there are many opportunities for sharing, learning, and growth on our team, and are looking for individuals who would flourish in our unique environment. The Officer should have:

• Bachelor degree in a relevant discipline such as public administration, international development, human resources or other relevant social science discipline required.

• Minimum 5 years’ experience working related to administration, logistics, human resources or management, with preferred experience working with international NGO.

• Experience with visas and work permits, social security and tax processes.

• Advanced knowledge of Microsoft Excel required, and in-depth familiarity with Microsoft Office and Google Suite products.

• Personal interest and sensitivity in working with local communities and ability to work in a fast-paced, multicultural environment.

• Strong fluency in English required, with excellent written and verbal communication skills.

To apply visit: https://merojob.com/operations-officer-34/

ChildSafeNet Announces Vacancy for Research Intern (Paid)

 

Research Intern (Paid)

Duty Station: Jawalakhel, Lalitpur, Nepal
Duration: Three Months (with possibility of extension)
Working Hours: Full Time (Monday to Friday)

Background
We are a non-profit organisation, dedicated to enhancing online safety for children and young people in Nepal. We collaborate with the government, schools, colleges, caregivers, the media, the private sector, and other national/international stakeholders to raise awareness on the safer use of the internet and digital devices. Our work includes advocacy, capacity building, awareness raising and conducting research studies.

Purpose
An internship at ChildSafeNet is a crucial opportunity for an intern to be involved in both research and programme activities. The current intern will assist in the research projects, including ‘Enhancing Parental Roles in Protecting Children from Online Sexual Exploitation and Abuse’ and ‘Impact of Generative AI on Children and Young People in Nepal’. They will also assist in the planning and implementation of online safety programmes.

Tasks and Responsibilities

• Conduct desktop research, with extensive emphasis on literature reviews
• Assist in collecting data using quantitative and qualitative methods (including, online/offline survey questionnaires, focus group discussions, key informant interviews, etc.)
• Assist in identifying, mapping and coordinating with participants for focus group discussions and key informant interviews
• Communicate and assist in preparing logistics for field visits and training sessions
• Assist in note-taking during focus group discussions and in-depth interviews
• Assist in translation and transcription of focus group discussions and in-depth interviews
• Assist in managing and storing documents related to research projects
• Assist in conducting capacity-building training and awareness sessions on cyber safety, as and when required

Qualifications and Experience

• Bachelor’s degree, or ongoing master’s degree, preferably in social science, including, social work, sociology, development studies or related fields
• Familiarity with conducting academic research and desktop research
• Knowledge of children and young people’s online behaviour and risks is desirable
• Good knowledge of digital technology and use of office computer applications, including working with databases
• Strong IT skills in using key applications, including MS Word, Excel, Outlook and PowerPoint

Personal Attributes

• Commitment and interest in safeguarding children and young people online
• Willingness to learn and stay updated on cyber safety developments
• Ability to think strategically, critically, and outside the box
• Creative, flexible, multi-tasking abilities, with attention to detail
• Strong organisational and time-management skills
• Excellent interpersonal and team-working skills
• Proficient in digital technology and office applications
• Ability to maintain confidentiality of work-related information
• Sensitivity to gender, ethnicity as well as children and young people’s needs

Benefits

• At ChildSafeNet, interns develop a diverse skill set, encompassing project management, communication, and problem-solving. They are provided with ample opportunities to engagein various in-house and external workshops to foster their skill development
• Interns are provided with valuable networking opportunities within the social sector, government bodies, and among relevant stakeholders
• Monthly stipend NRs 10,000

Equal Opportunity
ChildSafeNet is an equal opportunity organisation, and the vacancy is open for all, regardless of their gender, ethnicity and socio-economic backgrounds.

Child Safeguarding

The post-holder’s work may include direct contact with children and young people, face-to-face or online. ChildSafeNet is committed to the protection of children and young people from abuse and exploitation. To ensure children and young people are safe, our selection process includes rigorous  background checks of the interns.

Application Process
Interested applicants are requested to apply with a statement on how they can contribute to this role and a curriculum vitae to comm@childsafenet.org by 29 February 2024, with “Research Intern” as the subject.

Closing Date: 29 February 2024

WorldLink Communications Ltd. Vacancy for Business Growth Associate

 

Business Growth Associate 

Current Job Vacancies: 10
Deadline: 29 February, 2024
Functional Designation: Business Growth Associate
Department: Enterprise
Location: Kathmandu valley

SKILLS & RESPONSIBILITIES

• Handle inquiries from enterprise customers and provide appropriate product offerings.

• Establish customer mapping and devise strategies for visiting and successfully closing sales.

• Formulate and implement activities related to enterprise sales.

• Provide weekly, monthly, and quarterly sales activity reports to a supervisor.

• Plan sales activities and meet assigned sales targets.

• Establish and sustain a professional relationship with customers.

• Collaborate and communicate with cross-functional teams to resolve customer issues and ensure the timely completion of projects.

• Create technical solution proposals and generate quotations for offered products and services.

• Engage in cross-functional roles within the sales department.

• Ensure a robust payment cycle for customers and promptly clear receivables.

QUALIFICATIONS & REQUIREMENTS

• Bachelor’s degree in management/IT or related field with minimum 2-year experience or master’s degree with 1 year experience.

• IT knowledge preferred.

• Having a 2-wheeler with a valid driving license is preferred.

• Good verbal and written communication skills in English and Nepali.

• Good working knowledge of Microsoft Office and excel.

• Be courteous, and punctual, and adhere to company policies.

To apply visit: worldlink.com.np

CYC Nepal Laghubitta Bittiya Sanstha Limited Vacancy for Senior Deputy Chief Executive Officer

 

YC Nepal Laghubitta Bittiya Sanstha Limited Vacancy for Senior Deputy Chief Executive Officer:

Published on Karobar Dainik, 25 February 2024