Vacancy Announcement:
Relief Nepal is a non-profit making, non-governmental, non-political, social development organization of Sindhuli district. It was established in 2008 AD with the core objective of vulnerable and marginalized people especially women, children, youth and people living with marginalized condition are empowerment and participated in decision process about the issue affecting their livelihood. It has successfully implemented Livelihood, Child Rights, WASH, Education and DRR projects in five districts.
In partnership with World Vision International Nepal (WVIN), Relief Nepal is implementing "Integrated Protection and Community Engagement Technical Programme" in Tinpatan Ward no. 4, 5, 6, 7, 8, 10, 11, Phikkal Rural Municipality- Ward no. 2, 3, 4, 5 and Golanjor Rural Municipality- Ward no. 1, 2, 3, 4, 6 of Sindhuli districts. We are looking for a qualified, competent, dynamic, Leadership and visionary qualitative candidates for the effective execution of the project at field which will be carried out in partnership with World Vision International Nepal for the following positions:
Position: Sponsorship Quality Control Officer (SQCO)
Require No: 1
Job Location: Relief Nepal Office with frequent field visit
Duration: 7 months with possibility of extension
Position Description:
The purpose of this position is to manage and control quality of all sponsorship core business processes of the AP. This position is expected to ensure sponsorship minimum programming standard, sponsorship programming tools and adherence to Sponsorship standards while implementing sponsorship activities. It requires to manage the Sponsorship Systems desktop application and data management to ensure the quality of data and efficient management of sponsorship systems. It also requires to ensure the quality control and management of correspondences and all photos and videos production in sponsorship. This is an office-based position but will involve frequent visits to the communities for monitoring of registered children and mobilisers to check the quality of sponsorship business activities. Regular and direct communication with Sponsorship Field Coordinators for sponsorship related matters would have to be done. Beside regular communication with implementing partners, this position requires to lead and supervise the work of CESP mobilisers with regards to Sponsorship Business processes.
The incumbent strives in empowering community groups, households and institutions to address and manage the issues to sustain. The local resources are managed well to effectively run the project interventions for a longer run. This position requires to be innovative and problem-solving skills to adapt to changes and multiple priorities. Along with this, the incumbent requires to integrate with other sectors and cross cutting themes to yield broader impact more effectively and efficiently.
Reports to: Project Coordinator
Major responsibilities
Ensure that Sponsorship Operations Indicator (SOI) reports are green and plan follow up action in case of variance
RC records and files are well managed, scanned and stored securely
Support field mobilizers to conduct and produce quality periodic mailings Annual Progress Report (APR), Seasonal Greetings cards and Child Expression Worksheets.
Facilitate in the processing of all special mails; Seasonal Greetings cards, Spontaneous letters, APR, introductory letters within deadline.
Develop child monitoring plan to ensure that all RCs are physically sighted within 90 days as required by the standard as well as all RC’s Child Wellbeing is monitored every 180 days
Ensure sponsor gifts/letters are well received from respective FO/ WV National Office (NO), verify the CCF and acknowledge the shipment
Sorting out the mails received from Field Office/NO as per community, process in Horizon (change route code), translate into Nepali and pass to respective field mobilizers within standard turnaround time and regular follow-up with courier for timely and safe dispatch of all correspondences to and from Field Office/NO
Verify and file all correspondence log sheet sent to FO/ WV National Office
Know correspondence standards, timeline and technical requirements and accordingly build the capacity of field mobilizers on that
Translations of letters as per its requirement
Maintain confidentiality of address of sponsors and children, other sensitive information and make sure these are not exchange unless and without mutual agreement between World Vision Nepal and Support Office
Sent all reply letters (IL, EL, FL, RL and GAL) to Field Office after proper review.
Ensure delivery of 100% APR/CEW and Seasonal Greeting cards on standard timeline
Ensure all the Digital Correspondences are processed on time in field with quality assured
Ensure that all the Sponsorship 2.0 products (photos and Videos) have met latest sponsorship rich media standards and quality
Systematically manage all the Sponsorship 2.0 products received from CESP field mobilizers from Horizon mobile and upload in sponsorship system ensuring its quality and timeliness.
Analyze and share reports on all child and community contents photos and videos productions timely to implementing partners and WVIN timely.
Ensure sponsor visits are hosted as per the standard and requirement.
Communicate and respond to queries related to 2.0 timely.
Support in delivering updated sponsorship messages to implementing partners and communities.
New growth entries: first level verification, Validation of CH forms with Birth Certificates.
Participation/Support/Benefits entries: Co-ordinate with Commcare entry focal person of District for similarity and uniform numbers in both Horizon and Commcare
Report the issue/bugs/discrepancies in Horizon (Mobile/ Desktop) immediately to Data Analysts of Field office.
Update the Horizon to latest version (Mobile/Desktop) and monitor and regulate the operation of Horizon Devices smoothly.
Maintain project database including relevant documents and reports.
Competencies:
A. Academic Qualification and Experience:
Bachelor’s Degree in relevant discipline (social science/development studies or other related field) with at least two years’ experience in Development Sector
Bachelor’s Degree in relevant discipline (social science/development studies or other related field) with at least two years’ experience in Sponsorship (preferred)
B. Sector Knowledge, Skills & Work Environment
Strategic alignment
Good time management and organizing skills
Good communication and data management skills
Skill on English to Nepali and Nepali to English Translation
Skill on web-based data base
Proven experience as a team player
Knowledge of World Vision’s Programmes and organizational policies and standards, including Child Sponsorship standards – Preferred
Understanding of poverty issues, development theories and sustainable development practices and knowledge on child rights. – Essential
Leadership quality to provide technical leadership and critical guidance in enabling understanding, monitoring and managing sponsorship activities in the district. – Essential
Computer and Technology skills; Good computer skills including Word, Excel, PowerPoint and Data Management- Essential
Latest technology friendly (Use of Smart phones, tablets) - Essential
People management skills, facilitation, mentoring and coaching skills- Essential
Effective written and oral communications skills including presentation and reporting skills – Essential
Willingness to work beyond work hours during sponsorship peak business hours – Essential
C. Project Management:
Integration - Good interpersonal and strong coordination skills to partner and influence Sponsorship Integration with other sectors
Risk management – Identify potential risk in implementing sponsorship activities, plan, and support in preparing and implementing sponsorship risk management
Reporting – Provide accurate data and information related to registered children and sponsorship activities and ensure reports are shared timely.
Data Management - Keep records and tracks of registered children’s data and participation, analyze and share the reports
Integrated workforce management to be more strategic and effective in delivering results
Lead in effective governance, child and adult safe organization compliances and are practiced well
D. Capacity Building
Be Capacitated and ensure staffs are capacitated on:
CSBO (Child Sponsorship Basic Orientation)
SBT4DP (Sponsorship Basic Training for Development Programmes)
Sponsorship 2.0 (Photos & Videos)
Sponsorship data and system (Horizon SSUI)
Quality correspondence, process and standards
Meaningful and fun sponsorship activities for children
Conduct periodic staff performance appraisals against the set performance objectives contributing to Project deliverables with proper performance management system in place
E. M&E & Networking
Lead sponsorship monitoring activities and address the issues identified timely
Support in SIP reflection, PQSR and AP Annual Community Review Planning processes
Good coordination and collaboration with FO/NO sponsorship, finance, SCM and courier for smooth and quick services
Management of internal and external relationships required in sponsorship operations that facilitates the satisfaction of children, families, communities and sponsors/donors
F. Relationship Management:
Advocacy and other profiling
Team cohesion
G. Child and adult safe guarding and sponsorship business
Manage all the working environment in the office and working areas are child and adult sensitive
Guide the team and organization in managing protection related matters appropriately
Support the organization in complying with all child and adult safe guarding policies, requirements and audits
Manage all the sponsorship businesses as per the protocols and guidance provided by WVIN
Registered children participation are well reflected in the provided reporting platforms
Ensure operationalization of World Vision’s Child Sponsorship standards, Development Project Standards and sponsorship integration in all phases of programming
Application Procedure:
Interested candidates, meeting the above requirements, are requested to submit their application by filling Online Application Form: https://ee-eu.kobotoolbox.org/x/13ELvPO6 no later than 26th February 2024.
Only short-listed candidates will be contacted for written test and interview. Telephone enquiries will not be entrained. Organization reserves all the rights to reject any or all application without assigning any reasons.
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